Overview
The Technical Business Integration Manager (Operations) plays a critical role in onboarding new clients, managing complex integrations, and ensuring the successful delivery of API’s platform solutions.
This role serves as the bridge between clients and internal technology teams, driving requirements, shaping product development, and ensuring seamless implementation for airline and rail partners.
The position requires strong business–technical acumen, excellent communication, and the ability to manage multiple high‑impact projects in a fast‑paced environment.
Responsibilities
Lead end‑to‑end client integrations, from discovery and requirements gathering to implementation and go‑live
Act as the primary client advocate, translating business needs into actionable technical requirements
Develop detailed interface specifications for API and client integrations
Participate in sprint planning and backlog grooming to support product development
Define acceptance criteria for user stories and ensure team alignment
Create and execute test cases, documenting results and identifying defects early
Provide expert operational support, propose solutions, and document findings
Collaborate closely with project teams to anticipate client needs and deliver weekly status updates
Uphold company values and ensure quality control across all integration initiatives
Support global customers, including occasional evening and weekend work
Travel 30–40% for client kickoffs, status meetings, and handovers
Compensation Structure (Important)
Salary Range: $100,000–$130,000 CAD (commensurate with experience and location)
Job Type: Full‑time, Permanent
Schedule: Monday–Friday, with flexibility for evenings/weekends as needed
Location: Markham, Ontario
Benefits:
Paid time off
Dental care
Vision care
Qualifications
Minimum Qualifications
Strong understanding of business operations, processes, and technical solutions
Hands‑on experience with client interfaces and integration technologies
Excellent communication skills (verbal, written, non‑verbal)
Strong interpersonal and customer service skills
Ability to build and maintain relationships with clients, stakeholders, and internal teams
Preferred Qualifications
Experience leading, motivating, or developing teams
Industry credentials such as CBAP, CCBA, IIBA, PMI‑PBA (strongly preferred)
Education
Bachelor’s degree required
Fundamental Skills
Business and technical requirements gathering
Integration planning and execution
Cross‑functional communication and stakeholder alignment
Product development collaboration (sprint planning, backlog grooming)
Test case creation and quality assurance
Problem‑solving and solution design
Strong documentation and analytical skills
Ability to manage multiple complex projects simultaneously
Ideal For
Professionals experienced in technical integrations, business analysis, or operational project management
Individuals who excel in client‑facing roles and can translate business needs into technical solutions
Candidates comfortable in fast‑paced, global environments
Those who enjoy working at the intersection of technology, operations, and customer success
Individuals seeking a role with significant ownership, travel, and cross‑departmental collaboration