Overview
The Director, Lender Development plays a critical leadership role within Canada, serving the asset‑based finance industry (auto, RV, marine, leisure, and similar asset classes). This position is responsible for driving lender engagement, expanding strategic partnerships, and delivering innovative digital financing solutions that enhance efficiency and profitability for Canadian lenders.
The role is sales‑driven, consultative, and relationship‑focused—ideal for a proactive, strategic self‑starter who thrives in a fast‑paced environment and excels at uncovering opportunities, building trust, and driving business value.
Responsibilities
Industry Advocacy
Monitor and share industry trends, innovations, and emerging asset types
Contribute insights to product roadmaps and service expansion
Represent Dealertrack at industry events and conferences
Identify new revenue and volume opportunities, including new lender onboarding and partnership expansion
Client Relationship Management
Build and strengthen relationships with C‑Suite executives and key stakeholders
Manage expectations by understanding lender strategies, requirements, and objectives
Prioritize and manage a pipeline of lender enhancement initiatives
Develop analytics, insights, and business intelligence presentations that demonstrate value
Collaborate across internal teams (Product, Sales, Technology, Operations, Finance)
Resolve service issues, conduct functional reviews, support training, and manage escalations
Deliver “Lender Service Excellence” to build long‑term trust and engagement
Business Planning & Strategic Growth
Develop strategic account plans aligned with lender priorities
Contribute to quarterly business planning and enhancement qualification
Participate in product roadmap discussions and quantify business value for new initiatives
Work with Product Management to establish project priorities and clarify requirements
Drive customer retention through proactive engagement and value‑added strategies
Create compelling, data‑driven presentations and business reviews
Demonstrate strong negotiation skills in complex stakeholder environments
Generate new leads through relationships, market insights, and network expansion
Develop action plans to maximize lender product utilization and communicate progress
Compensation Structure (Important)
Base Salary: $120,000–$125,000 CAD
Job Type: Full‑time, Permanent
Work Model: Hybrid (2–3 days per week in office)
Location: Toronto, ON
Benefits:
Employee & Family Assistance Program
Gym discounts
Virtual wellness events
Conferences & training budget
Regular internal training programs
Financial planning support
Pension matching (3%)
Income protection programs
Qualifications
Education & Experience
Post‑secondary education with a commitment to continuous learning
5–7 years of experience in account management, banking, finance, or the automotive industry
Proven ability to manage a diverse portfolio of customers
Strong product and technical skills; ability to manage multiple projects concurrently
Deep knowledge of the automotive finance industry—experience with lenders is highly desirable
Technical & Professional Skills
Strong understanding of sales and account management methodologies
Ability to translate business needs into technical requirements
Experience delivering business reviews, proposals, and pitch decks
Strong analytical skills and ability to leverage business intelligence
Soft Skills & Competencies
Excellent communication and customer service abilities
Ability to explain complex technical concepts in clear, non‑technical language
Strong networking and relationship‑building skills
Exceptional presentation and storytelling abilities
Skilled at navigating complex stakeholder environments
Fundamental Skills
Strategic account planning
Relationship management with C‑Suite and senior stakeholders
Industry insight and market intelligence
Cross‑functional collaboration
Negotiation and conflict resolution
Data‑driven storytelling and presentation development
Pipeline management and opportunity qualification
Technical understanding of lender workflows and digital financing systems
Ideal For
Professionals with deep experience in automotive finance, lending, or financial services
Strategic account managers who excel in consultative, relationship‑driven environments
Individuals who thrive in hybrid roles blending sales, strategy, product insight, and operations
Self‑starters who proactively identify opportunities and drive business value
Leaders who enjoy influencing product direction and shaping industry innovation
Candidates seeking a role with high visibility, strategic impact, and long‑term growth potential